Refund policy

At Vella Rush, we want you to feel confident when shopping with us. If an item isn't right for you, we're happy to assist with the return process.

1. Return Period

Eligible items may be returned within 30 days of delivery.

Returned items must be:

  • Unworn and unused
  • In original condition
  • With original tags attached
  • Free from stains, makeup, perfume, or odors
  • Unwashed and unaltered
  • Properly packaged for return

Items showing signs of wear or damage may not qualify for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie or intimate apparel
  • Earrings
  • Personalized or customized items

Final Sale products are not eligible for return or exchange.

3. How To Request A Return

Please contact us before sending your item back.

Include:

  • Order number
  • Full name
  • Email address used for the order
  • Item you wish to return
  • Reason for the return

Email: love@vellarush.com

Our team will review your request and provide the appropriate return instructions.

Please do not send returns to our business address unless specifically instructed by our Customer Care Team.

4. Return Shipping

Unless an item is incorrect, damaged, or defective, return shipping costs are the customer's responsibility.

We recommend using a shipping service that provides tracking and keeping your shipping receipt until your return has been completed.

Vella Rush is not responsible for return packages that are lost or damaged during transit.

5. Refunds

Once your return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping fees are generally non-refundable unless the issue was caused by an error on our part.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Clear photos of the item
  • Photos of the packaging, if applicable
  • A brief description of the problem

Our team will review your request and help determine the appropriate solution.

7. Order Cancellation

If you need to cancel or change an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once an order has entered processing or been shipped.

8. Contact Us

For questions regarding returns or refunds:

Vella Rush
Email: love@vellarush.com

1020 Central Avenue
Hopkinsville, KY 42240
United States

Business Correspondence Only – Not a Return Address