Shipping policy

At Vella Rush, we aim to make every order simple and convenient, from checkout to delivery. Please review the shipping information below for our current rates and delivery options.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

During promotional periods, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

2. Shipping Options & Rates

United States Domestic Shipping

The shipping option and applicable fee available for your order will be displayed at checkout before payment is completed.

3. Tracking Your Order

Once your package has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after dispatch.

You can use your tracking number through the applicable carrier or a third-party tracking service to follow your shipment.

4. Shipping Address

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing accurate delivery details, including:

• Full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist, but address changes cannot be guaranteed once your order has entered processing or shipped.

5. Delivery Estimates

The delivery times shown above are estimated business-day timeframes and are not guaranteed.

Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other logistical circumstances.

6. Shipping Delays

Occasionally, shipments may experience delays caused by circumstances outside our control, including:

• Severe weather
• Carrier delays
• Public holidays
• High shipping volumes
• Transportation disruptions
• Incorrect address information
• Other unforeseen circumstances

A temporary lack of tracking updates does not necessarily mean that your package has been lost.

7. Lost, Damaged, or Missing Packages

If your package appears to be lost, arrives damaged, or an item is missing from your order, please contact our Customer Care Team.

Please provide your:

• Order number
• Full name
• Tracking number
• Photos of the package or item, when applicable
• Description of the issue

Our team will review the details and assist with the appropriate next steps.

8. Multiple Packages

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If this occurs, you may receive multiple tracking numbers and separate delivery updates.

9. Contact Us

For questions regarding shipping or your order, please contact:

Vella Rush
Email: love@vellarush.com

Address:
1020 Central Avenue
Hopkinsville, KY 42240
United States

Business Correspondence Only – Not a Return Address